Frequently Asked Questions
Everything you need to know about shopping with Arcturus.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to start your request.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own to ensure a perfect fit.
Are your materials sustainably sourced?
Yes, Arcturus is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes throughout our seasonal collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.